SoftMayo LLC

Privacy Policy

Last Updated: July 7, 2026

SoftMayo LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, including our CRM platform and SMS/text messaging services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and job title.
Business Information: Lead details, project information, and communication history stored in our CRM.
Communication Data: SMS messages, call logs, and voicemail recordings related to business communications.
Usage Data: Login times, IP addresses, browser type, and pages visited within our platform.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our CRM services
Send transactional and service-related SMS text messages
Send appointment reminders, follow-ups, and business notifications via SMS
Process leads, manage sales pipelines, and track commissions
Communicate with you about your account or our services
Comply with legal obligations

3. SMS/Text Messaging

SMS Consent & Opt-In: By providing your phone number through our CRM system, website contact form, or verbally during a sales call, you consent to receive SMS text messages from SoftMayo LLC. Consent is recorded in our database.

Message Frequency: Message frequency varies based on your interaction with our services. You may receive up to 10 messages per month.

Message & Data Rates: Standard message and data rates may apply. Check with your carrier for details.

Opt-Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation message and no further texts will be sent.

Help: For assistance, reply HELP to any message, or contact us at support@softmayo.com or +1 (350) 226-0407.

No Sharing: We do not sell, rent, or share your phone number or SMS opt-in consent with third parties or affiliates for marketing purposes.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party providers who help us deliver our services (e.g., Twilio for SMS delivery).
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We will never share your opt-in data or consent status with any third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (SSL/TLS), secure database storage, and role-based access controls within our CRM.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information
Opt out of SMS communications at any time by texting STOP
Request information about how your data is used
Lodge a complaint with a data protection authority

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company: SoftMayo LLC
Email: support@softmayo.com
Website: https://softmayo.com